Refund Policy for Sara Culinary
Effective Date: [25-01-25]
At Sara Culinary, we stand behind the quality of our digital recipe eBooks. We offer a 7-day money-back guarantee on all purchases to ensure that you are completely satisfied with your order. Please read the following policy carefully before making your purchase.
1. Eligibility for Refunds
Refund Window: Refund requests must be submitted within 7 days from the date of purchase.
Valid Request: To be eligible, you must provide your order ID and a brief explanation for the refund request.
Eligible Reasons: Refunds are granted only for issues related to product delivery, file format errors (for example, if you received the wrong version), or technical problems that prevent you from accessing the digital content.
Ineligible Reasons: Refunds will not be granted for change of mind, dissatisfaction due to personal expectations, or any issues stemming from personal technical limitations (e.g., device compatibility).
2. How to Request a Refund
To request a refund, please contact us via our Contact Us page or email us directly at:
Email: contact@saraculinary.com
Include in your message:
Your full name
Order ID
The email used during purchase
A detailed description of the issue
3. Refund Processing
Once your refund request is received, we will review your case and respond within 3-5 business days. If approved, the refund will be processed to the original payment method.
4. Tax Considerations
Please note that any applicable taxes included in the transaction may be non-refundable as per local tax regulations. If a refund is approved, the refunded amount will be the net amount after deduction of any non-refundable tax components.
5. Post-Refund Access
In the event that a refund is issued, you may retain the digital copy of the eBook for personal reference. However, please note that you are not permitted to re-download or redistribute the content beyond your initial purchase.
6. International Customers
This refund policy applies to all purchases, regardless of your location. International customers should follow the same process for refund requests, and any applicable taxes will be handled in accordance with local regulations.
7. Contact Us
If you have any questions regarding our refund policy or need assistance with your refund request, please contact us at:
Sara Culinary
Email: contact@saraculinary.com
We strive to respond to all inquiries within 12-24 business hours.
By clearly outlining these guidelines, we aim to ensure a fair process for both our customers and our business. We appreciate your understanding and look forward to helping you enjoy our high-quality digital recipe eBooks.